{"id":308,"date":"2026-09-07T17:15:03","date_gmt":"2026-09-07T17:15:03","guid":{"rendered":"https:\/\/patterns.flatsome.com\/eliosa\/faq\/"},"modified":"2026-09-30T13:59:59","modified_gmt":"2026-09-30T13:59:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/patterns.flatsome.com\/eliosa\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n\n

Help centre<\/p>\n\n\n\n

Questions, answered<\/h1>\n\n\n\n

Everything you need to know about ordering, shipping, sizing and returns. Still stuck? Our team replies within one working day.<\/p>\n\n<\/section>\n\n

\n\n

Orders & shipping<\/h2>\n\n\n
\n
How long does delivery take?<\/span><\/svg><\/a>
\n\n

Standard delivery takes 2 to 4 working days. Express orders placed before 2pm ship the same day and arrive the next working day.<\/p>\n\n<\/div><\/div>\n\n

Is shipping free?<\/span><\/svg><\/a>
\n\n

Yes, on every order over $100. Below that, standard shipping is a flat $6.<\/p>\n\n<\/div><\/div>\n\n

Can I change or cancel my order?<\/span><\/svg><\/a>
\n\n

You can edit or cancel within one hour of ordering from your account page. After that, simply return the item once it arrives.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n\n

Sizing & fit<\/h2>\n\n\n
\n
Which size should I order?<\/span><\/svg><\/a>
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Our knits and tees run true to size with a relaxed fit. Tailored trousers are cut slim through the leg. If you are between sizes, size up for knitwear and down for trousers.<\/p>\n\n<\/div><\/div>\n\n

Do you offer extended sizes?<\/span><\/svg><\/a>
\n\n

Most clothing runs from XS to 4X, and shoes from 5 to 11. The size selector on each product shows what is in stock.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n\n

Returns & exchanges<\/h2>\n\n\n
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What is your returns policy?<\/span><\/svg><\/a>
\n\n

Return any unworn item with tags within 30 days for a full refund. Returns are free with the prepaid label in your parcel.<\/p>\n\n<\/div><\/div>\n\n

How do exchanges work?<\/span><\/svg><\/a>
\n\n

Start an exchange from your account and we will ship the new size straight away. Send the original back whenever suits you within 30 days.<\/p>\n\n<\/div><\/div>\n\n

When will I receive my refund?<\/span><\/svg><\/a>
\n\n

Refunds are issued within 3 working days of your return arriving at our warehouse, back to your original payment method.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n

\nStill need help? Contact us<\/span><\/a>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-308","page","type-page","status-publish","hentry"],"_is_page_on_front":false,"_is_page_for_posts":false,"_flatsome_builder_edit_link":"https:\/\/patterns.flatsome.com\/eliosa\/wp-admin\/index.php?page=flatsome-builder&postType=page&postId=308","_flatsome_builder_post_lock":null,"_links":{"self":[{"href":"https:\/\/patterns.flatsome.com\/eliosa\/api\/wp\/v2\/pages\/308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/patterns.flatsome.com\/eliosa\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/patterns.flatsome.com\/eliosa\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/patterns.flatsome.com\/eliosa\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/patterns.flatsome.com\/eliosa\/api\/wp\/v2\/comments?post=308"}],"version-history":[{"count":2,"href":"https:\/\/patterns.flatsome.com\/eliosa\/api\/wp\/v2\/pages\/308\/revisions"}],"predecessor-version":[{"id":422,"href":"https:\/\/patterns.flatsome.com\/eliosa\/api\/wp\/v2\/pages\/308\/revisions\/422"}],"wp:attachment":[{"href":"https:\/\/patterns.flatsome.com\/eliosa\/api\/wp\/v2\/media?parent=308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}