Help
Answers to the questions we hear most, from delivery to dimmers. If yours is not here, write to us and someone in the workshop will reply.
Every lamp is packed by hand in the workshop and ships in 2 to 4 days. Shipping is free on orders over $150, and the cost for smaller orders is shown at checkout.
You get a tracking link by email as soon as your parcel leaves Tromsø.
You have 30 days from delivery to return a lamp. Send it back unused in its original packaging and we refund the full price once it reaches the workshop.
Write to [email protected] with your order number to start a return.
Every lamp has a two-year warranty against faults in materials and workmanship. If something stops working as it should, tell us what happened and send a photo. We repair it, send a new part or replace the lamp.
Dust shades with a soft, dry brush. Pleated cotton and linen do not like water, so skip the damp cloth and keep shades away from steam.
Wipe glass, steel and stoneware with a lightly damp cloth. Switch off and let the bulb cool before you touch the shade.
Every lamp ships with a dimmable 2200K bulb, the warm end of the scale, close to candlelight. Pair it with a dimmer made for LED bulbs for the softest glow.
When a bulb wears out, choose a dimmable LED at 2200K to keep the same warm light. Petal, our cordless lamp, runs 12 hours on a charge.
Write to [email protected] or call +47 00 00 00 00. You can also use the contact form on our workshop page.
The showroom at Verkstedveien 1, 0000 Tromsø, is open Thursday to Saturday, 11 to 17.