{"id":233,"date":"2026-09-08T08:28:02","date_gmt":"2026-09-08T08:28:02","guid":{"rendered":"https:\/\/patterns.flatsome.com\/marselle\/faq\/"},"modified":"2026-09-30T13:30:07","modified_gmt":"2026-09-30T13:30:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/patterns.flatsome.com\/marselle\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n\n

Support<\/p>\n\n\n\n

Straight answers<\/h1>\n\n\n\n

Shipping, sizing, returns and care. If it is not here, contact us and a person replies within one working day.<\/p>\n\n<\/section>\n\n

\n\n

Orders & shipping<\/h2>\n\n\n
\n
How fast is delivery?<\/span><\/svg><\/a>
\n\n

Standard is 2 to 4 working days. Express ordered before 2pm ships the same day and lands the next working day.<\/p>\n\n<\/div><\/div>\n\n

Is shipping free?<\/span><\/svg><\/a>
\n\n

Free over $120. Under that it is a flat $7.<\/p>\n\n<\/div><\/div>\n\n

Can I change an order?<\/span><\/svg><\/a>
\n\n

Within one hour of ordering, from your account page. After that, return it when it arrives.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n\n

Fit & sizing<\/h2>\n\n\n
\n
How do the clothes fit?<\/span><\/svg><\/a>
\n\n

Tees and hoodies are regular fit and true to size. Trousers are tapered; go by your waist measurement in inches. Boots and sneakers run true to EU size.<\/p>\n\n<\/div><\/div>\n\n

What sizes do you make?<\/span><\/svg><\/a>
\n\n

Clothing XS to 4X, waists 29 to 40, shoes EU 38.5 to 52.5. Every size costs the same.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n\n

Returns & care<\/h2>\n\n\n
\n
What is the returns policy?<\/span><\/svg><\/a>
\n\n

60 days, unworn, tags on, full refund. The prepaid label is in the box.<\/p>\n\n<\/div><\/div>\n\n

How do I look after leather goods?<\/span><\/svg><\/a>
\n\n

Wipe with a dry cloth, condition twice a year, keep away from radiators. Scuffs are part of the story.<\/p>\n\n<\/div><\/div>\n\n

Do you repair?<\/span><\/svg><\/a>
\n\n

Yes. Stitching and hardware on wallets, key organizers and boots are repaired free for two years. Contact us with a photo.<\/p>\n\n<\/div><\/div>\n<\/div>\n\n

\nContact us<\/span><\/a>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-233","page","type-page","status-publish","hentry"],"_is_page_on_front":false,"_is_page_for_posts":false,"_flatsome_builder_edit_link":"https:\/\/patterns.flatsome.com\/marselle\/wp-admin\/index.php?page=flatsome-builder&postType=page&postId=233","_flatsome_builder_post_lock":null,"_links":{"self":[{"href":"https:\/\/patterns.flatsome.com\/marselle\/api\/wp\/v2\/pages\/233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/patterns.flatsome.com\/marselle\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/patterns.flatsome.com\/marselle\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/patterns.flatsome.com\/marselle\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/patterns.flatsome.com\/marselle\/api\/wp\/v2\/comments?post=233"}],"version-history":[{"count":2,"href":"https:\/\/patterns.flatsome.com\/marselle\/api\/wp\/v2\/pages\/233\/revisions"}],"predecessor-version":[{"id":268,"href":"https:\/\/patterns.flatsome.com\/marselle\/api\/wp\/v2\/pages\/233\/revisions\/268"}],"wp:attachment":[{"href":"https:\/\/patterns.flatsome.com\/marselle\/api\/wp\/v2\/media?parent=233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}